Amaguk Inn

Abstract

In this case, students are introduced to Patty Pottle and some of the challenges she faces operating a business in a remote, northern community. The case focuses primarily on human resources issues (including staff training and development, absenteeism, and turnover) at the Amaguk Inn, which is located in the small village of Hopedale, in northern Labrador. The case also touches on issues related to inventory management, including the requirements to stock food and other provisions before the winter ice closes the shipping season, to securely store large quantities of food and other provisions on site, to deal with inevitable shortages of food and other provisions, and, if necessary, to pay the extremely high cost of importing required supplies by air.